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Independent art house — Istanbul

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FAQ

Short answers. For anything else, write to us.

How does the fit run, and which size should I choose?

Each product page has a Size guide. Please check it against a garment you already wear before ordering, since all sales are final for size exchanges.

How should I care for a piece?

Care information is written on the product page for each piece. Please follow it.

How do I track my order?

When your order ships, we email you a tracking link. If it has not arrived, check your spam folder, then contact us with your order number.

Do you ship to Canada, and what about taxes?

Yes. Shipping to Canada is calculated at checkout, and any taxes that apply are shown there too, before you pay.

Can I cancel or change my order?

Orders are processed quickly. Contact us as soon as possible from the Contact page, with your order number, and we'll do our best to update or cancel it.

How can I pay?

The payment methods available to you are shown at checkout. Your payment details are entered on the secure checkout page.

Do you take commissions or custom work?

We do consider commissions. Write to us from the Contact page and choose "Commission" as the subject.

Still have a question? Contact us

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